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FAQs 

We hope to give you the tools and resources to make composting a simple habit to implement into your daily life. Here are some common questions we typically receive. Please let us know if you have any questions not listed here. 

 

info@missioncompost.com

 

(210) - 791-8457 (text or call)

 

Office Hours: Monday through Friday 9:00 am to 5:00 pm

  • How do I sign up for a residential composting service?
    You can sign up for our residential composting services on our sign-up form. Put in your address, and you will be given different service options based on your address.
  • How can I receive notifications when the service has been completed?
    Want a video to show how to sign up with the form
  • How do I sign up for a commercial composting service?
    Fill out the form here. We will be in contact with you within 2 business days.
  • If I miss a service day, how should I get my compost bin serviced?
    You can report a missed service on the customer portal. It is a $5 fee for us to come and service your bins. You can utilize one of our drop-off location options for free. You can learn more about our drop-off locations here.
  • How do I sign up for an event composting service?
    Fill out the form here. We will be in contact with you within 2 business days.
  • How do I sign up for a drop-off composting service?
    You can sign up for our drop-off composting service on our sign-up form. Put in your address, and you will be given different location options based on your address. Below is a video taking you through the sign-up process.
  • How much bokashi should I use?
    Mission Compost provides you with one jar of bokashi per bucket. After collecting 1-2 inches of compost material, sprinkle the bokashi flakes onto the material. Continue this process until the bin is full!
  • What does bokashi look like?
    Bokashi usually looks like a dry mixture of bran or sawdust that's been fermented with beneficial microorganisms.
  • There's mold in my Bokashi bucket—what do I do?
    White, fluffy mold is a good sign! It means the Bokashi microbes are thriving! Good job! Other kinds of mold (blue,green, black,etc..) are a sign of contamination. To fix, add more Bokashi Flakes and make sure your lid is completely sealed.
  • What is bokashi?
    Bokashi composting is popular for its efficiency, compactness, and ability to handle a wide range of organic waste. Bokashi is a Japanese term that refers to a method of composting organic waste using a special mix of microorganisms. It typically involves fermenting kitchen scraps such as fruit and vegetable peels, eggshells, and coffee grounds in an airtight container with layers of bokashi bran. This fermentation process helps alleviate any foul odors - this is why it is great for homes or organizations who are serviced less frequently than a weekly basis!
  • How do I get started with Bokashi composting and Mission Compost?
    Bokashi composting is included with our monthly subscriptions, drop-off location services, and can be discussed to use with commercial clients. Provide us with your address on our sign-up form here to see the different bokashi composting options available.
  • What is changing now that Compost Queens is Mission Compost?
    Nothing will change about your service nor cost. For residential clients, your payment method will not change. For commercial clients, we will be in touch with you directly to update your vendor payment systems. You will see changes with the branding throughout the website and on the bins. You will receive communications from info@missioncompost.com.
  • Do I still have access to the customer portal?
    Yes! Nothing will change with your experience on the customer portal. We will be changing the brand to Mission Compost on April 22, 2024.
  • What is the best way to get in contact with Mission Compost customer service?
    You can call or text us at 210-791-8457 or email us at info@missioncompost.com.
  • What does this mean for our customers?
    For our residential customers, you will have access to the same services you have always had. We are planning to work with partners in the sustainability space to offer you access to classes, community events and more drop off locations! We will be sending out a monthly newsletter with updates and events for you to participate in. More to come! For our commercial customers, Mission Compost is dedicating our efforts on establishing a framework based on UN principles, strategic marketing efforts to promote your business, and increased engagement from our team. Framework on UN Principles: Mission Compost is working with a team at The University of Texas MBA program to develop a framework of how our processes and ultimately your efforts of composting are aligned with larger global initiatives. Our objective is to you resources to market your business to be apart of the larger efforts and give you materials to expand your ESG and community involvement policies. Strategic Marketing Efforts: Mission Compost is hiring an individual who is dedicated to expanding our marketing platform. Our goal is to involve you and your audience to share your composting efforts. We have chosen an individual who has great experience in marketing the sustainability place. Increased Engagement: Pilar Molak, owner and Vice President of Mission Compost is going to be working with you and your team to increase overall engagement. She will work directly with you to decipher which engagement approach is best suited for your team.
  • Is Mission Compost registered as a diverse service provider?
    We have submitted our registration through South Central Texas Regional Certification Agency. We will keep you updated as we progress through the process.
  • Where will you be dumping the compost?
    We are still working with Talking Tree Farm. Betsy is still in charge of processing the compost into compost soil. We are dedicated to provide you with quality soil with the help of Betsy and The Talking Tree Farm team.
  • What is staying the same?
    Your service and pricing will stay the same. You will still be able to use the customer portal to skip services, make requests, and order your free compost soil.
  • What is Mission Compost's mission?
    We are committed to continue the growth of sustainability in San Antonio by offering composting services that are convenient, clean and customer focused. We want to give our clients the tools to create a big impact by adding a simple habit to their daily life.

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