Question 1

How can I receive notifications when the service has been completed?

Accepted Answer

Want a video to show how to sign up with the form 
https://video.wixstatic.com/video/c109f5_dba603cb9510493a82ce51ff81d4ce31/1080p/mp4/file.mp4

Question 2

How do I sign up for a residential composting service?

Accepted Answer

You can sign up for our residential composting services on our sign-up form.(https://portal.missioncompost.com/subscribe/#signup) Put in your address, and you will be given different service options based on your address.

Question 3

How do I sign up for a drop-off composting service?

Accepted Answer

You can sign up for our drop-off composting service on our sign-up form.(https://portal.missioncompost.com/subscribe/#signup) Put in your address, and you will be given different location options based on your address.

Below is a video taking you through the sign-up process.

https://video.wixstatic.com/video/c109f5_dba603cb9510493a82ce51ff81d4ce31/1080p/mp4/file.mp4

Question 4

How do I sign up for a commercial composting service?

Accepted Answer

Fill out the form here.(https://portal.missioncompost.com/subscribe/#signup) We will be in contact with you within 2 business days.

Question 5

How do I sign up for an event composting service?

Accepted Answer

Fill out the form here.(https://portal.missioncompost.com/subscribe/#signup) We will be in contact with you within 2 business days.

Question 6

If I miss a service day, how should I get my compost bin serviced?

Accepted Answer

• You can report a missed service on the customer portal.(https://portal.missioncompost.com/) It is a $5 fee for us to come and service your bins. 
 • You can utilize one of our drop-off location options for free. You can learn more about our drop-off locations here.(https://c109f55b-ce3f-44d5-a2cb-6cdbd02c1973.usrfiles.com/ugd/c109f5_dda9a3a70752432da84f3e3613b1ccb3.pdf)

Question 7

What is changing now that Compost Queens is Mission Compost?

Accepted Answer

Nothing will change about your service nor cost. For residential clients, your payment method will not change.  For commercial clients, we will be in touch with you directly to update your vendor payment systems.  You will see changes with the branding throughout the website and on the bins. You will receive communications from info@missioncompost.com.

Question 8

What is staying the same?

Accepted Answer

Your service and pricing will stay the same. You will still be able to use the customer portal to skip services, make requests, and order your free compost soil.

Question 9

What does this mean for our customers?

Accepted Answer

For our residential customers, you will have access to the same services you have always had. We are planning to work with partners in the sustainability space to offer you access to classes, community events and more drop off locations! We will be sending out a monthly newsletter with updates and events for you to participate in. More to come!

For our commercial customers, Mission Compost is dedicating our efforts on establishing a framework based on UN principles, strategic marketing efforts to promote your business, and increased engagement from our team.

Framework on UN Principles: Mission Compost is working with a team at The University of Texas MBA program to develop a framework of how our processes and ultimately your efforts of composting are aligned with larger global initiatives. Our objective is to you resources to market your business to be apart of the larger efforts and give you materials to expand your ESG and community involvement policies.
 
Strategic Marketing Efforts: Mission Compost is hiring an individual who is dedicated to expanding our marketing platform. Our goal is to involve you and your audience to share your composting efforts. We have chosen an individual who has great experience in marketing the sustainability place. 
Increased Engagement: Pilar Molak, owner and Vice President of Mission Compost is going to be working with you and your team to increase overall engagement. She will work directly with you to decipher which engagement approach is best suited for your team.

Question 10

What is Mission Compost's mission?

Accepted Answer

We are committed to continue the growth of sustainability in San Antonio by offering composting services that are convenient, clean and customer focused. We want to give our clients the tools to create a big impact by adding a simple habit to their daily life.

Question 11

What is the best way to get in contact with Mission Compost customer service?

Accepted Answer

You can call or text us at 210-791-8457 (tel:210-791-8457)or email us at info@missioncompost.com.(mailto:info@missioncompost.com)

Question 12

Is Mission Compost registered as a diverse service provider?

Accepted Answer

We have submitted our registration through South Central Texas Regional Certification Agency. We will keep you updated as we progress through the process.

Question 13

Do I still have access to the customer portal?

Accepted Answer

Yes! Nothing will change with your experience on the customer portal. We will be changing the brand to Mission Compost on April 22, 2024.

Question 14

Where will you be dumping the compost?

Accepted Answer

We are still working with Talking Tree Farm. Betsy is still in charge of processing the compost into compost soil. We are dedicated to provide you with quality soil with the help of Betsy and The Talking Tree Farm team.

Did You Know?

1,239,376 lbs diverted!

1,229,461 miles offset!

55,771 gallons of gas!

547,804 pounds of coal burned.

60,232,464 smartphones charged!

171 tons of waste recycled instead of landfilled.

8,179 seedlings planted!

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